Política de reembolso
Exchanges & Returns Policy
We offer a 30‑day return and exchange policy, with free return shipping. You have 30 days from the moment you receive your order to request a return or exchange.
To start the process, log in to your account on our website or use this link:
https://account.harbor-company.com/orders.
Submit your request there and our team will review it. If it’s approved, we’ll email you a return shipping label. Just attach it to the package and drop it off at the delivery point that’s most convenient for you.
To be eligible for a return, items must be new, unused, with all original tags, and in their original packaging.
Please note that returns sent without a prior request won’t be accepted.
If you need any help, you can reach us at info@harbor-company.com.
Damages and Issues
When your order arrives, please check it and contact us right away if it’s damaged, defective, or if you received the wrong item. We’ll review the situation and resolve it as quickly as possible.
Non-returnable items
Gift cards cannot be returned.
Refunds
Once we receive and review your return, we’ll let you know if your refund is approved.
Approved refunds are processed to your original payment method within 10 business days.
If 15 business days go by and you still haven’t received your refund, please email us at info@harbor-company.com.
Last updated: 16/03/2026