Refund policy
You have 30 days from the day you receive your order to request an exchange or a return, with free return shipping.
1. How to request an exchange or return
- Log in to your account at account.harbor-company.com/orders and select the order.
- Submit your exchange or return request.
- Once approved, we email you a prepaid return shipping label.
- Attach the label to the package and drop it off at the delivery point most convenient for you.
Exchanges or returns sent without submitting a request first are not accepted.
2. Conditions
To be eligible, items must be new, unused, with all original tags and in their original packaging. Sale items can be exchanged and returned under the same conditions.
3. Exchanges
Exchanges are free. Once the item arrives at our HQ and passes quality control, we confirm by email whether the item you chose is available and ship it to your address.
4. Refunds
Once we receive and review your return, we let you know whether the refund is approved. Approved refunds are processed to your original payment method within 10 business days. If 15 business days go by and you still have not received it, contact us at info@harbor-company.com.
5. Damaged, defective or wrong items
Please check your order when it arrives and contact us right away if an item is damaged, defective or not what you ordered. We review the situation and resolve it as quickly as possible.
6. Non-returnable items
Gift cards cannot be returned.
7. Support
If you need help at any stage, write to info@harbor-company.com.
Last updated: 13/09/2026